Privacy Policy

Your privacy matters to us. This policy explains what personal information ShipBlitz collects, why we collect it and the choices you have.

Who we are

ShipBlitz is a courier serving Jamaica. We decide how and why your personal information is used, which makes us the data controller for the purposes of Jamaica's Data Protection Act, 2020.

Information we collect

• Contact details you give us, such as your name, phone number, email address and pickup details, when you message, call or email us.
• Shipment details, such as tracking numbers, store names, item descriptions, weights and declared values.
• The messages and enquiries you send us, including on WhatsApp.
• Account details you provide to sign in and manage your packages, and invoice and payment records associated with your account.
• Basic technical data, such as your IP address, browser type and the pages you visit, which our hosting provider records in server logs.

Online payments, when enabled, are handled on the configured payment provider's pages. We record invoice amounts, payment status and payment references; we do not store your card details.

How we use your information

• To receive, ship, track and hand over your packages.
• To answer your questions and give you quotes.
• To tell you about the progress of your shipments.
• To clear packages through customs and meet our legal obligations.
• To keep the website secure and working well.

We use your information where it is needed to provide the services you ask for, to meet our legal duties, or with your consent where the law requires it.

Tracking and quote requests

Online tracking sends your tracking number and shipment email to us to verify access before showing package details. Your email is not put in the page address. The homepage freight calculator works in your browser and does not send the weight you enter to us. WhatsApp links prepare a message that you choose to send; WhatsApp handles that message under its own terms and privacy policy.

Who we share it with

We do not sell your personal information. We share it only where needed with:

• Airlines, carriers and delivery partners who move your package.
• Customs and other authorities, where the law requires it.
• Service providers who help us run this website, such as our hosting provider.
• The configured payment provider when you choose to make an online payment.

How long we keep it

We keep your information for as long as we need it to provide our services and to meet customs, accounting and other legal requirements. After that we delete it or make it anonymous.

Keeping it safe

We take reasonable steps to protect your information from loss, misuse and unauthorised access. No method of storing or sending information is completely secure, so we cannot guarantee absolute security.

Your rights

Under Jamaica's Data Protection Act, 2020, you can ask to see the personal information we hold about you, ask us to correct it, and object to or ask us to limit certain uses of it. Contact us to make a request and we will respond as the law requires.

Children

Our services are for adults. We do not knowingly collect personal information from children.

Cookies

Our Cookie Policy explains what this website stores in your browser.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it last changed.

Contact us

Questions about your privacy or to make a request? Email package@shipblitzja.com, call or WhatsApp +1 876 324-0747, and we will be glad to help.